Refund policy
Return & Refund Policy – Triline
At Triline, we want you and your kids to love every purchase. If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
You may request a return within 7 days of receiving your order.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in original packaging
- Proof of purchase (order number or receipt) is required
2. Non-Returnable Items
For safety and hygiene reasons, the following items cannot be returned:
- Used toys or damaged items caused by misuse
- Personal care or hygiene-related products
- Clearance or sale items (if applicable)
3. Damaged or Incorrect Items
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery
- Provide clear photos/videos as proof
We will offer:
- Replacement OR
- Full refund (depending on availability)
4. Refund Process
Once your return is received and inspected:
- You will be notified of approval or rejection
- Approved refunds will be processed within 5–10 business days
Refunds will be issued via:
- Original payment method (for prepaid orders)
- Bank transfer or store credit (if applicable)
5. Return Shipping
- Customers are responsible for return shipping costs (unless item is defective or incorrect)
- Shipping charges are non-refundable
6. Order Cancellation
- Orders can be cancelled within 12 hours of placing the order
- Once shipped, orders cannot be cancelled
7. Late or Missing Refunds
If you haven’t received your refund:
- Check your bank account again
- Contact your payment provider
- If still not resolved, contact us